Refunds & disputes

Because you’re only ever charged for the actual connected time of a call, charges are final once a call ends — except where a refund is required by law. A short or unsatisfying call doesn’t by itself qualify for a refund.

If something went wrong

If you think you were charged in error — for example, a technical failure interrupted the call, or you see a billing mistake — email help@seconds.me and we’ll review it in good faith. Coming to us directly is the quickest way to get a billing problem put right, and it is almost always faster than going through your bank. The full billing policy is in Section 10 of our Terms.